What forms of payment are available?
Currently, we can only accept payment via PayPal. We'll be utilizing PayPal to process all our payments, so PayPal members can check out via PayPal Express Checkout.
How quickly should I expect my order to be shipped?
Items purchased and paid for on regular business days (M-F) before 12pm PST, will be shipped that day, or the following business day. Items purchased after 12pm on regular business days will ship the next business day. Items purchased after 12pm on Friday through 12pm the following Monday, will ship either Monday or Tuesday. Items purchased on postal holidays will ship within the next 1-2 regular business days. Any unusual delay due to unforeseen circumstance, or out of stock event, will be communicated as soon as possible.
How are orders with "FREE SHIPPING" sent?
Our "Free Shipping" takes advantage of various economy shipping methods, including USPS First Class Mail / Parcel SelectMail or FedEx SmartPost. The use of these will be dependent on availability to postal zones and the timeliest delivery time.
Transit time for economy shipping methods can vary from 3-10 days, depending upon the distance a package must travel from our location in Klamath Falls, OR. Most clients receive their orders in under a week, though in the extreme NE or SE U.S. occasionally experience slightly longer transit times.
Is expedited delivery available?
Absolutely. We are always happy to upgrade the shipping method to Expedited Shipping for just the difference in price we are charged by the carrier to do so. (We do not try to make any extra profit off of shipping.) Expedited shipping is provided via USPS Priority Mail, UPS, or FedEx Ground/FedEx Home Delivery, and takes only 1-3 days for delivery to most U.S. postal zones. Contact us prior to purchase (preferable), or immediately following your purchase, to find out the additional cost. If the amount is agreeable to you, we will adjust the shipping accordingly, or invoice the additional cost through PayPal.
We can also arrange overnight shipping on most items as long as your order is placed before 12pm PST. This service is not always available for every item in our store, so please contact us before purchasing to find out if it is available for that particular item. If it is, we can adjust shipping at time of purchase, or invoice you through PayPal for the additional cost. And as long as the invoice is paid before 3pm, we can ship your item out via USPS Priority Mail Express, UPS, or FedEx Express, whichever may be preferable or determined to be most cost effective for you.
Do you accept returns?
Returns are allowed under limited circumstances, but only if initiated within 7 days of receipt of your order. Please read our complete Return Policy by clicking on "TERMS" near the bottom of any page in our store.
Do you ship overseas?
While we don't support much of a customer base as yet anywhere other than the US, we are always happy to hear from you. We welcome shoppers abroad, and are happy to discuss fulfilling item requests. We do all of our payment processing via PayPal, so exchange tools are available. Processing, special packaging requirements, duty taxes, of course, will be the responsibility of the Buyer. We try to shop the most cost-effective carrier, unless expedited, but it's usually a substantial sum to ship overseas. Just be aware of this if requesting an overseas destination. We do the research to find the best price, but it's usually sticker shock on the Buyer's part. And customs delays are something to be aware of as well.